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Transparent Privacy Policy of Our Vinyl Shop in Dubai

When it comes to flooring, it’s not just about colours and textures. It also includes providing personal information for quotes, delivery, installation, or project discussions. It’s important to keep that information safe and properly handled.

This Privacy Policy provides information regarding the collection of information, its purposes and uses, and measures taken to protect it when using the Vinyl Shop for browsing and/or purchasing. We have been providing custom flooring solutions to the UAE market for the last 15+ years, and our team of 25+ experts does everything from customer support to flawless installation without compromising on quality and provides complete customer satisfaction.

What Type of Information Do We Collect?

To provide professional and smooth service to our customers and for clear communication, we ask for some personal information from them, which includes:

  • Name and Contact Details
  • Email Address
  • Billing and Delivery Address
  • Type of Flooring You Need
  • Device Information and Scrolling Activity

The benefit of this is that we improve our customer support by making order processing easier and clearer.

Which Floorings are Available?

The Vinyl Shop offers a variety of today’s most popular vinyl flooring options:

  • Luxury Vinyl Plank
  • Vinyl Tiles
  • Vinyl Sheet Flooring
  • SPC Vinyl
  • Vinyl Roll
  • Rigid Core Vinyl

Your information can assist us in recommending the right flooring solutions in terms of space, use, and design.

How Do We Use Your Information at the Vinyl Shop?

We collected information primarily to enhance the shopping and service experience. This may include:

  • Answering your enquiries and quotations
  • Delivering or installing process
  • Giving information about orders
  • Enhancing the usability of the website and customer service.
  • Providing information about offers or new products on sharing when asked

All the data collected is linked to improving our service and communication with you as a customer.

Customer Data Protection

At our store, the protection of personal information is treated seriously. Risk of illegal access, misuse, or loss is minimised through the use of secure systems and updated safety measures.

Information is kept on our protected platforms that have restricted access controls. Relevant details are only accessible through our officials’ handling of customer requests or services.

Security procedures are regularly updated to ensure a safe browsing and shopping environment.

Sharing of Information

You will get this benefit at our store, and we can guarantee that we will neither sell nor rent out your information.

But in some necessary cases, restricted information can be provided to trusted service providers to undertake necessary activities, including:

  • The coordination of delivery and logistics.
  • Payment processing services
  • Installation scheduling
  • Maintenance and technical support of the website.

All third-party partners are required to adhere to the correct standards of confidentiality and data protection.

Cookies and Tracking Tools

We use cookies on our Vinyl Shop website to improve site performance and user experience. They can be employed to:

  • Remember customer browsing preferences
  • Analyse website traffic
  • Optimise loading time and navigation. 
  • Know the interests and interactions of customers

Cookies can always be turned off in the settings of the browser. However, some of our website features may not work properly without them.

What Are Your Rights as a Customer?

You can manage your personal data that you provide to us or on our website, this will included:

  • Ask for information that has been saved
  • Correct inaccurate details
  • Ask to have personal information removed as appropriate
  • Unsubscribe from our promotional email newsletters.

We carefully review your request, listen to your needs, and process it as quickly as possible.

When Do We Update Our Policy?

As soon as there are any changes or updates in the law or our service or flooring, we keep updating our privacy policy page and also notify our customers so that they remain informed about our new policy updates and continue to enjoy our best flooring service while maintaining their trust in us.