Our policy applies to all types of vinyl flooring, including:
- Vinyl Sheet Flooring
- Vinyl Tiles
- SPC Vinyl
- Vinyl Roll
- Luxury Vinyl Plank
- Rigid Core Vinyl
The conditions for returns may vary slightly between each flooring type based on customization and installation.
The following cases may apply to returns/replacements:
Wrong Material Delivered
- Our floor is damaged on delivery.
- Manufacturing defects that you or our team find before installation.
- The floor material is different from the confirmed order details.
Issues should be reported as early as possible after delivery, with clear photos or videos if possible, in order to help speed up the process.
Before returning, the following condition must be met:
Returned material must be kept:
- Unused and uninstalled
- In original packaging
- Free from damage caused after delivery
Flooring that has been installed, cut, glued, or modified does not become eligible for return unless there exists a verified manufacturing defect.
Some of our flooring is manufactured to order, based on the dimensions, color, or project specifications. If that is the case, then this case will not be eligible for standard returns, as they are made for the specific project.
Even if a quality problem or a confirmed production defect is detected, your case will be looked at carefully, and we will provide a reasonable and fair solution.
The return process is held as simple and easy to follow as possible:
- We communicate about orders and problem-solving
- Include pictures or videos as necessary
- Wait for inspection or our approval
- Return or replace according to instructions
We deal with each case based on its specifics to ensure clarity and fair decisions.
Its depend on the situation, various solutions may be provided, such as:
- Flooring replacement
- Partial replacement of broken boxes or parts
- Store credit where applicable
- Practical correction for problems that have been identified.
Our focus is on fast and professional solutions to problems.
Refunds are typically issued via the same means as the initial payment.
The time of the refund can be different depending on the payment provider or bank. The shipping, handling, and customs preparation costs will always be clearly explained if any deductions are to be made.
It is important to maintain transparency throughout the refund process.
This is a very important situation that needs to be handled fairly. And we check these reasons:
- If the customer changes his/ her mind, returns may be subject to the customer’s responsibility for shipping costs.
- If you order something in a different size or color, the cost of transportation may not be charged to the customer.
It is our responsibility to operate fairly, but we still try to facilitate the customer in every way possible.
We didn’t accept the return or refund in some of these cases:
- The flooring was installed or used on the floor.
- Damage that arises after delivery.
- Improper storage or handling.
- Change of mind after custom order preparation
These conditions contribute to quality assurance and minimize miscommunications.
At our Vinyl Shop, all flooring materials are carefully inspected to guarantee good quality, finish, and packaging before dispatch. Detail is important in helping to minimize delivery problems and ensure consistency of material in all categories of flooring.
Even after delivery, our support is available to help you with your concerns, questions, or installation advice.
